Rave Infosys Pvt. Ltd.
Rave Infosys is an IT services and Integration Company that delivers technology solutions to clients. We have a prestigious list of clients in US and UK. We are an Equal Opportunity Employer and provide excellent work atmosphere with tremendous growth opportunities. We offer great fringe benefits such as performance bonus, monthly recreational activities, etc.
For further info please visit our website:www.raveinfosys.com
Customer Support Representative (CSR)
Job Code: Customer Support Representative (CSR)
Job Location: Indore
Job Description:
We are looking for freshers with very good English communication skills
who will be responsible for customer support (Foreign customers) and
part time Online Marketing Initiatives.
Designation: CSR
Job Location: Indore
Experience: 0-1 Year
Salary: As per industry norms
Roles and Responsibilities:
• Support customers via phone, mails Responsible for resolution of issues faced by the customers.
• Identify opportunities for sales (where applicable) and offer the right solutions to the customers.
• Quickly and accurately perform multitasks like talking, listening, documenting information, seeking information and problem solving.
• Work effectively as a team member and facilitate cooperative environment to meet and exceed customer expectations.
• Identifying leads from internet (US and other foreign clients) and approaching them through emails/calls.
• Work cooperatively with developers and marketing team to learn and document detailed aspects of existing
• and new product / project features.
• Lead and develop the online Customer Relationship Management (CRM) initiatives and social media strategy keeping with the brand vision.
• Online marketing, email marketing.
• Content Writing.
Required Qualification:
• Minimum Educational Qualification: Graduate/under graduate in any Stream.
• Excellent Verbal / Written Communication skills.
• Flexibility with Rotational and Night Shifts.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• A good team player with desire to learn, perform and grow.
• Typing speed of at least 35 words per minute.
• Strong knowledge of MS Office.
• Basic technical awareness is a plus but not a requirement.
Designation: CSR
Job Location: Indore
Experience: 0-1 Year
Salary: As per industry norms
Roles and Responsibilities:
• Support customers via phone, mails Responsible for resolution of issues faced by the customers.
• Identify opportunities for sales (where applicable) and offer the right solutions to the customers.
• Quickly and accurately perform multitasks like talking, listening, documenting information, seeking information and problem solving.
• Work effectively as a team member and facilitate cooperative environment to meet and exceed customer expectations.
• Identifying leads from internet (US and other foreign clients) and approaching them through emails/calls.
• Work cooperatively with developers and marketing team to learn and document detailed aspects of existing
• and new product / project features.
• Lead and develop the online Customer Relationship Management (CRM) initiatives and social media strategy keeping with the brand vision.
• Online marketing, email marketing.
• Content Writing.
Required Qualification:
• Minimum Educational Qualification: Graduate/under graduate in any Stream.
• Excellent Verbal / Written Communication skills.
• Flexibility with Rotational and Night Shifts.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• A good team player with desire to learn, perform and grow.
• Typing speed of at least 35 words per minute.
• Strong knowledge of MS Office.
• Basic technical awareness is a plus but not a requirement.
Functional Area: IT - Software
Candidate Requirement
Required Qualification:
• Minimum Educational Qualification: Graduate/under graduate in any Stream.
• Excellent Verbal / Written Communication skills.
• Flexibility with Rotational and Night Shifts.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• A good team player with desire to learn, perform and grow.
• Typing speed of at least 35 words per minute.
• Strong knowledge of MS Office.
• Basic technical awareness is a plus but not a requirement..
• Minimum Educational Qualification: Graduate/under graduate in any Stream.
• Excellent Verbal / Written Communication skills.
• Flexibility with Rotational and Night Shifts.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• A good team player with desire to learn, perform and grow.
• Typing speed of at least 35 words per minute.
• Strong knowledge of MS Office.
• Basic technical awareness is a plus but not a requirement..
Experience: 0 - 1 years
Qualification: Graduate
Preferred Resume Format: MS-Word
Rave Infosys Pvt. Ltd.
Shameen Warsi
193 A, Greater Brijeshwari,
Indore, Madhya Pradesh
India 452001
Phone: 0731-6465068
Website: http://www.raveinfosys.com
Shameen Warsi
193 A, Greater Brijeshwari,
Indore, Madhya Pradesh
India 452001
Phone: 0731-6465068
Website: http://www.raveinfosys.com
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